What is Medulance?

Medulance is a leading provider of comprehensive emergency response services, offering a technology-enabled platform that includes dedicated ambulances, in-house medical clinics, first-aid training, doctor-on-call services, diagnostic support, and e-pharmacy. The company excels in delivering extensive ambulatory services, ensuring prompt and efficient medical assistance.

Why this industry?

India’s emergency response services market, valued at $1.5 billion, faces critical challenges: over 150,000 road traffic deaths annually, inadequate equipment in 90% of ambulances, and untrained personnel in 95% of the ambulances. Compared to the US, which has one Advanced Life Support ambulance per 51,000 people, India has one per 600,000 people, with an average response time of 40 minutes versus 5 minutes in the US. Moreover existing providers are losing government contracts due to service quality and operational inefficiencies. With increasing regulations and rising demand for EMS at corporate offices and construction sites, Medulance is well-positioned to address these gaps and transform India’s Emergency Medical Services (EMS) sector.

Why we invested in Medulance?

Ravjot was inspired to start Medulance after losing his grandfather, driving him to improve emergency medical services. Co-founder Pranav’s experience with Zomato in its early days brings valuable insight into scaling operations. Due to its tech-driven approach, the company has reduced response times from 32 minutes to 11 minutes. The company is bootstrapped and profitable, with high customer retention rates of around 85%. Given that the founders have successfully scaled Medulance without external funding in a competitive market, we believe this capital infusion will accelerate their growth and expand their market share.